Question 1

What are loukoumades?

Accepted Answer

Loukoumades are small, golden bites with a crisp outside and a soft, fluffy centre. We cook ours fresh to order, then finish them with your choice of sauces and toppings—from classic honey and cinnamon to chocolate, pistachio and more.

Question 2

How fresh are your loukoumades?

Accepted Answer

We cook your loukoumades fresh to order and serve them warm. For the best flavour and texture, enjoy them as soon as they’re ready—while the outside is still crisp and the centre is soft.

Question 3

Can I keep my loukoumades for later or freeze them?

Accepted Answer

Our loukoumades are best enjoyed freshly cooked. Refrigerating or freezing them changes their texture, particularly once sauces and toppings have been added.If you’re saving some for later, ask our team for storage advice for your specific order, as different fillings and toppings have different requirements.

Question 4

Are your loukoumades vegan?

Accepted Answer

Yes! Our plain loukoumades are vegan, and we offer a selection of vegan sauces and toppings so you can create your own combination.Please ask our team or refer to our allergen matrix to check which options are suitable.If you have a food allergy, please speak to our team before ordering. Vegan options are not necessarily free from milk or egg cross-contact.

Question 5

Do you offer gluten-free options?

Accepted Answer

Our standard loukoumades contain wheat. Please speak to our team before ordering to check the options available and whether we can accommodate your requirements.If you have coeliac disease or a wheat allergy, please tell us so we can explain the ingredients, preparation arrangements and any cross-contact risks.

Question 6

I have a nut allergy. Can I eat at Lookumades?

Accepted Answer

We handle peanuts and tree nuts, including pistachios and walnuts, in our kitchen.Please speak to our team before placing any order, including through a kiosk or table QR code. We’ll check the relevant allergen information and explain whether we can safely accommodate your requirements.Removing a nut topping alone does not make an item suitable for someone with a nut allergy.

Question 7

Where can I find allergen information?

Accepted Answer

Please refer to our allergen matrix or ask a team member for help.Always tell us about any food allergies, intolerances or coeliac disease before ordering—even if you’ve ordered the same item before, as ingredients and suppliers can change.For kiosk and table QR orders, speak to our team before completing your purchase so we can discuss your requirements.

Question 8

Do you have nutritional information?

Accepted Answer

Please ask our team about the nutritional information currently available for your chosen food or drink. Values depend on the serving size and your choice of sauces, toppings, fillings and extras.For allergen information, please refer to our allergen matrix and speak to our team before ordering.

Question 9

What else do you serve?

Accepted Answer

There’s more to Lookumades than Loukoumades. Our menu includes croffles, in-house gelato, Australian-style coffee, matcha, milkshakes, smoothies, refreshers and strawberries in a cup.Whether you’re stopping for your morning coffee, catching up with friends or treating yourself, there’s plenty to explore. Check our current menu for flavours, seasonal specials and availability.

Question 10

What is a croffle?

Accepted Answer

A croffle combines a croissant with a waffle: buttery, flaky pastry cooked in a waffle iron for a golden, crisp finish.Choose your favourite sauces and toppings, or add gelato for an extra treat.

Question 11

Do you make your own gelato?

Accepted Answer

Yes—we make our gelato in-house at our Canterbury store.Check the display for the day’s flavours, enjoy it on its own or add a scoop to your loukoumades or croffle.

Question 12

Can I customise my order?

Accepted Answer

Absolutely. Choose a signature favourite or make it your own with the sauces, toppings and extras available on our menu. There are hundreds of possible combinations to explore.Any additional charges are shown before you pay. If you’re unsure what works together, ask our team for a recommendation.

Question 13

How do I order when I’m eating in?

Accepted Answer

Order at the counter, use a self-service kiosk where available, or scan the QR code at your table.Ordering from your table? Take a seat and we’ll bring it to you.Need help or prefer to order in person? Our team will happily assist—you don’t need a smartphone to enjoy Lookumades.

Question 14

Why might my order take a little time?

Accepted Answer

We cook our loukoumades fresh to order and prepare each item with care. During busy periods, there may be a short wait, and our team will keep you informed.Food and drinks may arrive separately because they take different amounts of time to prepare.

Question 15

Can I order takeaway?

Accepted Answer

Yes! You’re welcome to take your Lookumades favourites with you.We’ll take care when packing your order. Before leaving, please check with us that you have all your food, drinks and extras. Our hot desserts are best enjoyed soon after preparation.

Question 16

What if something isn’t right with my order?

Accepted Answer

Please tell a team member so we can help. If something is missing, incorrect or falls short of the quality you should expect, we’ll listen and arrange an appropriate replacement or refund.Already left the store? Contact us as soon as possible with your order details. A receipt or order confirmation helps us resolve things quickly.

A LITTLE HELP.A WARM WELCOME.

A LITTLE HELP.
A WARM WELCOME.