Whether you’re stopping for your morning Aussie coffee, discovering your favourite loukoumades combination or sharing a treat with friends, we want you to feel welcome and looked after.
1. ORDER YOUR WAY
Order at the counter, through our self-service kiosk or by scanning the QR code at your table, where available.
Staying with us? Take a seat, order using your table’s QR code and we’ll bring your order to you.
Need help choosing or using the ordering system? Just ask. Our team is here to help, and you don’t need a smartphone to enjoy Lookumades.
We take orders through our ordering systems, rather than while you’re waiting in the queue or over the phone.
2. MAKE IT YOURS
Choose a signature favourite or create your own combination using the sauces, toppings and extras available on our menu. Any additional charges will be shown before you pay.
From fresh loukoumades and croffles to in-house gelato, Aussie coffee, matcha and cold drinks, we’ll happily help you find something you’ll love.
Please speak to our team about any allergies or dietary requirements before ordering—even when ordering digitally. Our kitchen handles multiple allergens, so we’ll explain what we can accommodate and any cross-contact risks.
3. CHECK, PAY AND RELAX
At the counter, we’ll repeat your order back to help get everything right. At a kiosk or through a QR code, please check your items, customisations and table details before paying.
We accept cash and debit or credit cards at the counter. Digital orders require the payment methods shown at checkout. Please ask if you need a printed receipt.
Spotted a mistake? Let us know straight away so we can help before preparation begins.
4. FRESHLY PREPARED, WORTH ENJOYING
Our loukoumades are cooked fresh to order, and we prepare each product with care.
During busy periods, preparation may take a little longer. We’ll give you a realistic indication of the wait and keep you informed if there’s a delay.
Different items take different amounts of time to prepare, so food and drinks may arrive separately.
For counter and takeaway orders, we’ll call your name or order number when everything is ready. For table orders, we’ll bring your items to your table.
5. IF SOMETHING ISN’T RIGHT, WE’LL HELP
We want you to enjoy what you ordered. If an item is incorrect, missing or falls short of the quality you should expect, please tell a team member.
We’ll listen and put things right with an appropriate replacement or refund.
If you discover a problem after leaving, contact the store as soon as possible with your order details. A receipt or order confirmation helps us resolve it quickly.
6. TAKING LOOKUMADES WITH YOU
We’ll take care when packing your order. Before leaving, please check with us that you have all your food, drinks and extras.
Our hot desserts are best enjoyed soon after preparation, and gelato should be enjoyed promptly or kept frozen. Ask our team if you need advice on transporting your order.
7. KINDNESS GOES BOTH WAYS
Everyone deserves a friendly, respectful experience—our customers, our team and our neighbours.
We welcome questions, feedback and the chance to resolve concerns. We do not accept abuse, harassment, threats or behaviour that puts others at risk. Where necessary, we may refuse or stop service to keep everyone safe.
Thank you for choosing Lookumades. Whether it’s a quick coffee or a shared treat, we’re glad to be part of your day.